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Technical Questions

Can't Access Guess Key School & Treble Staff Puzzl

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19 Sep 2013 06:14 #11909 by MyYangky
Can't Access Guess Key School & Treble Staff Puzzl was created by MyYangky
All the other programs on our SM are working except for these two: Guess Key School & Treble Staff Puzzle. When I try to open it, it says, can't access specified device/path/file. You may not have permission to access item. How can this be fixed?

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19 Sep 2013 19:28 #11918 by andreasro
Replied by andreasro on topic Re: Can't Access Guess Key School & Treble Staff Puzzl
Hello!

Please write me at [email protected] to help you.

Did you try to uninstall and install again?

Andrea Sandu
President of Soft Mozart PTO
The following user(s) said Thank You: MyYangky

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21 Sep 2013 06:01 #11937 by hellene
Replied by hellene on topic Re: Can't Access Guess Key School & Treble Staff Puzzl
What anti-virus do you use and on what mode?
Back to the Mozart
The following user(s) said Thank You: MyYangky

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27 Sep 2013 19:27 #12007 by MyYangky
Replied by MyYangky on topic Re: Can't Access Guess Key School & Treble Staff Puzzl
Thanks Andrea and Hellene, it's working now. After uninstalling and reinstalling again the SM software. And after reading the post about AVG, I uninstalled it too and changed to Avast. Now to get on wih the new curriculum. Thanks for the help and support.

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