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Technical Questions
Cannot generate the Transaction request
12 Feb 2013 19:00 #8341
by Ewa
Replied by Ewa on topic Re: Cannot generate the Transaction request
All working now
. Silly me trying to activate the code. So I did have usb key in and a current time. It didn't work. But then I thought the best thing to do is to simply restart the computer and I did it and it worked this time
so I am happy now, with working software
wooohooo




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12 Feb 2013 19:36 #8342
by hellene
Great! Now it is time to explore all the options!
Let me know, if you have any questions!
Back to the Mozart
Replied by hellene on topic Re: Cannot generate the Transaction request
Ewa wrote: All working now
. Silly me trying to activate the code. So I did have usb key in and a current time. It didn't work. But then I thought the best thing to do is to simply restart the computer and I did it and it worked this time
so I am happy now, with working software
wooohooo
Great! Now it is time to explore all the options!
Let me know, if you have any questions!
Back to the Mozart
Please Log in or Create an account to join the conversation.
09 Jul 2013 21:23 - 09 Jul 2013 21:24 #11438
by janedm
Replied by janedm on topic Re: Cannot generate the Transaction request
Very sorry for disturbing with my problem again but I have the same problem - "Protection error: Crypto Box not found or contains invalid data"
USB in (I actually tried to put it in all USB ports I found on my computer, did not work). The time is current, 9th of July. I live in Europe but I tried to put American time but it did not help. I restarted the computer several times, also just in case reinstalled the Soft Mozart program. But nothing is helping, still the same error message all the time.
Could you please help me?
USB in (I actually tried to put it in all USB ports I found on my computer, did not work). The time is current, 9th of July. I live in Europe but I tried to put American time but it did not help. I restarted the computer several times, also just in case reinstalled the Soft Mozart program. But nothing is helping, still the same error message all the time.
Could you please help me?
Last edit: 09 Jul 2013 21:24 by janedm.
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09 Jul 2013 22:07 #11439
by hellene
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Replied by hellene on topic Re: Cannot generate the Transaction request
Jane, if the time on your computer is current and you still receive this message, yu need to obtain Marx analyzer report:
www.softmozart.com/forum/12-technical-qu...analizer-report.html
Please, follow the pictures and send us the file!
Do not worry! We will help you!
www.softmozart.com/forum/12-technical-qu...analizer-report.html
Please, follow the pictures and send us the file!
Do not worry! We will help you!
Back to the Mozart
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09 Jul 2013 22:08 #11440
by hellene
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Replied by hellene on topic Re: Cannot generate the Transaction request
Also, please, let us know, if you have red light in your key?
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10 Jul 2013 06:42 #11444
by janedm
Replied by janedm on topic Re: Cannot generate the Transaction request
Thank you, Helene.
Yes, I see the right light in the key.
I run report, I am attaching it here and send it to admin@ address as well (saw this address in slides)
Yes, I see the right light in the key.
I run report, I am attaching it here and send it to admin@ address as well (saw this address in slides)
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